Frequently Asked Questions

 

What is BluCon?

BluCon is an electronic device which reads data from any compatible NFC tag and sends data to any Bluetooth enabled device. Seems some people are confused and misleading others to believe that BluCon is a medical device. BluCon is not a medical device it is an electronic device which reads data from the Abbott's FreeStyle Libre sensor like many other apps available in the Google Play store and sends that data to a mobile app without making any changes to that data.

 

Where and how can I buy a BluCon?

We have two types of BluCon, NightRider, and Trans Am. NightRider is reusable while Trans Am is single use.  You can order your BluCon right here on our website. It's not sold anywhere else. We are using a CR2032 battery in BluCon, in a set of 10 batteries it costs about $0.50 to $1. Currently, we are shipping only NightRider but you can pre-order Trans Am. We are expecting to begin shipping Trans Am in a couple of months.

 

When will Ambrosia ship its products?

We received CE mark and shipping NightRider to all countries. Delivery of Trans Am will start at a later date, it could be a couple of months. If you placed an order for Trans Am earlier, you can change that order to NightRider by contacting customer support at contact AT AmbrosiaSys.com

 

When will my credit card be charged?

Your credit card will be charged immediately after the order is placed, for the full amount due.

 

What are the shipping costs?

Shipping cost for each order is $25 for up to 10 BluCons in one order. Shipping method may vary depending on your shipping address, country, and region.

 

What is your policy on refunds?

If you cancel your order before it's shipped, you will receive a full refund within six weeks (usually it only takes a few days). After receiving your order, there are different return/refund policies depending on law and regulation in your country. Please see the Terms and Conditions for more details. No money will be refunded once the device is delivered. If device stopped working in first 30 days you can ship back to us, after testing if we found it's defective we will send you a replacement and pay you for the shipping. But if the device is working, no shipping will be refunded.