Frequently Asked Questions
What is BluCon?
BluCon is an electronic device which reads data from any compatible NFC tag and sends data to any Bluetooth enabled device. BluCon is not a medical device. It is an electronic device which reads data from the Abbott sensor and sends that data to a mobile app without making any changes to that data.
Where and how can I buy a BluCon?
We offer two types of BluCon — Non Waterproof NightRider and Waterproof NightRider. Both non waterproof and waterproof versions are reusable. You can order your BluCon right here on our website. It is not sold anywhere else. We use CR2032 battery in BluCon. For a set of 10 batteries, it costs about $0.50 to $1.
How to resolve connectivity issues when LinkBluCon app is running in direct-to Apple watch mode?
If you find any issues with connecting back to iPhone after direct connection to Apple watch, you should go to phone settings and unpair the NightRider, then open the LinkBluCon app and pair again the NightRider. In case you are not getting new readings on Apple watch in direct-mode or Apple watch screen does not show any glucose numbers, reinstall the LinkBluCon app on the Apple watch.
When will Ambrosia ship its products?
We have received CE mark for NightRider BluCon and are already shipping it to all countries.. However, if you have placed an order for Trans Am , you will need to change the order to NightRider BluCon by contacting customer support at firstname.lastname@example.org.
When will my credit card be charged?
Your credit card will be charged immediately after placing the order for the full amount.
What are the shipping costs?
Shipping cost for each order is $25 for up to 10 BluCons in one order. Shipping cost and method may vary depending on your shipping address, country and region.
What is your policy on refunds?
If you cancel your order before it is shipped, you will receive a full refund within six weeks or earlier. No money will be refunded once the device is delivered. If the device stops working in the first 30 days of delivery you can ship it back to us. If it is found to be defective we will send you a replacement for free without charging you for shipping costs. In case the device stops working after 30 days, you can still ship it back to us and we will replace the device for free. However, you will have to bear the shipping costs. Ambrosia will not bear the shipping cost for the replaced device.