1. Overview of the Company

Brief History: Practo was established with the vision of simplifying healthcare by providing an integrated platform for patients to access healthcare services conveniently. Over the years, it has expanded its services and geographic reach, becoming one of the largest healthcare platforms in Asia.

Services Offered: Practo offers a wide array of services, including doctor search and appointment booking, online doctor consultations, health record management, and pharmacy services.

  1. Specific Services & Products

Type of Services:

Doctor Discovery and Appointments: Users can search for doctors by specialty, location, and availability, and book appointments online.

Online Consultations: Provides a platform for patients to consult with doctors via chat, video, or voice calls.

Health Record Management: Allows users to store and manage their health records digitally on the platform.

Pharmacy Services: Enables users to order prescription medicines and health products online, with home delivery options.

Products Offered: Practo also offers software solutions for healthcare providers, including Practo Ray (clinic management software) and Practo Pro (an app for healthcare providers to manage appointments and consultations).

Practo is a digital healthcare platform that offers a range of services and products to facilitate access to healthcare services, connect patients with healthcare providers, and manage healthcare needs. While specific pricing information may vary depending on the region and the specific services or products you’re interested in, here are some general details about their offerings:

Online Doctor Consultations:

Practo provides a platform for booking online doctor consultations with healthcare professionals across various specialties.Users can search for doctors, view their profiles, read reviews, and book appointments for virtual consultations via video calls or chat.

Appointment Booking:

Practo offers appointment booking services for in-person consultations at clinics and hospitals.

Users can search for healthcare providers, check their availability, and book appointments for medical consultations, diagnostic tests, and procedures.

Healthcare Practitioner Profiles:

Practo hosts profiles of healthcare practitioners, including doctors, dentists, physiotherapists, psychologists, and other healthcare professionals.

Users can access information about the practitioner’s qualifications, experience, specialization, clinic/hospital affiliations, and patient reviews.

Healthcare Services Directory:

Practo maintains a directory of healthcare services, including hospitals, clinics, diagnostic centers, pharmacies, and wellness centers.

Users can search for healthcare facilities based on location, specialty, services offered, and user ratings.

Healthcare Management Apps:

Practo offers mobile apps for managing healthcare needs, including appointment booking, medication reminders, health record management, and telemedicine consultations.

These apps allow users to access healthcare services, track their health metrics, and communicate with healthcare providers conveniently from their smartphones.

Practo Plus Membership:

Practo may offer a subscription-based membership program called Practo Plus, which provides users with benefits such as priority appointments, discounted consultation fees, free teleconsultations, and exclusive offers on healthcare services.

Pricing for Practo’s services and products may vary depending on factors such as the type of service, the region, the healthcare provider’s fees, and any additional features or add-ons. Some services may be offered for free, while others may require payment per consultation or subscription fees for premium features.

For the most accurate and up-to-date information on Practo’s offerings and pricing, it’s recommended to visit their official website or download their mobile apps and explore the services and subscription options available.

  1. Methodology and Approach

Treatment Philosophy: Practo’s approach centers on making healthcare more accessible, transparent, and patient-friendly by leveraging technology to bridge gaps between healthcare providers and patients.

Evidence and Outcomes: Practo emphasizes the convenience, efficiency, and effectiveness of its platform in improving healthcare access and management for patients, supported by user testimonials and service usage data.

  1. Technology and Innovation

Digital Tools: The platform uses advanced technology for seamless booking, consultation, and health management experiences, including AI for improving service recommendations and user experience.

Integration Capabilities: Practo’s platform integrates with healthcare providers’ systems for real-time appointment availability and also offers API integration for third-party services.

  1. Cost and Insurance Information

Pricing Structure: Online consultations, health product purchases, and some services on Practo may have associated costs, which are clearly listed on the platform. Subscription models are available for healthcare providers using Practo’s software solutions.

Insurance Coverage: Practo has partnerships with select insurance companies to offer covered consultations and services, details of which can be found on the platform.

  1. Customer Support and Engagement

Support Services: Offers comprehensive customer support for users through chat, email, and phone, addressing queries related to appointments, consultations, and orders.

Community Engagement: Engages with the community through health blogs, social media, and awareness campaigns on important healthcare topics.

  1. User Experience and Testimonials

Patient Testimonials: The platform features reviews and ratings for doctors and healthcare providers, helping new users make informed decisions based on the experiences of others.

Ease of Use: Practo is designed for ease of use, with a user-friendly interface and intuitive navigation, making healthcare services accessible to everyone.

  1. Accreditation and Compliance

Certifications: While specific certifications were not mentioned, Practo adheres to industry standards for data security and privacy, ensuring user information is protected.

Compliance: Complies with relevant health information privacy laws and regulations, demonstrating a commitment to maintaining user trust and data integrity.

  1. Accessibility and Geographic Coverage

Availability: Initially focused on India, Practo has expanded its services to other countries, aiming to make its healthcare platform accessible to users worldwide.

Language Support: Offers services in multiple languages to cater to a diverse user base, enhancing accessibility and usability across different regions.

  1. Additional Resources

Educational Materials: Provides a wealth of health-related content, including articles, tips, and Q&A sessions with healthcare professionals, helping users stay informed about health and wellness.

FAQ Section: Features a comprehensive FAQ section to address common queries about using the platform, managing appointments, and accessing services.

  1. Contact Information

Direct Contact: Users can find contact details for customer support and inquiries on Practo’s website, including email addresses and phone numbers for direct assistance.

Practo Technologies Pvt. Ltd.

3rd Block, 371, 1st Cross Rd., Santhosapuram,

Koramangala 3 Block, Bengaluru

Karnataka 560034, India

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  1. Sign-Up Process

Registration Details: Interested users can sign up for Practo’s services through their website or mobile app, with a straightforward registration process that includes verifying contact information and setting up a user profile.


Disclaimer: Freestyle libre Sensor is a trademark of Abbott Diabetes Care Inc.
Ambrosia Systems Inc. does not have any Partnership Agreement or any kind of relationship with Abbott Diabetic Care or Abbott Laboratories.
Ambrosia apps and device are not FDA approved. Hence, do not use the glucose readings to take any medical decisions.

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