1. Overview of the Company

Brief History: Launched by a team of people with personal experience with diabetes, mySugr was established with the mission to make diabetes suck less. The company has since grown into one of the leading diabetes management platforms globally, offering a suite of tools designed to empower users to take charge of their health.

Services Offered: mySugr provides a comprehensive diabetes management app that includes blood sugar tracking, insulin and meal logging, medication reminders, and automatic data syncing with a variety of diabetes devices.

2. Specific Services & Products

Type of Services:

Diabetes Management App: Features include blood glucose logging, carbohydrate counting, insulin dose calculation, and personalized reports.

Integration with Medical Devices: The app seamlessly connects with numerous glucose meters and other diabetes devices to automatically import data, reducing manual entry.

Coaching Service: Offers access to certified diabetes educators (CDEs) who can provide personalized advice and support through the app.

Products Offered: The flagship product is the mySugr app, available in both a free basic version and a Pro subscription that unlocks advanced features. The company also offers the mySugr Bundle, which includes test strips and a blood glucose meter as part of a subscription service in certain markets.

The mySugr app stores all your important diabetes data from connected devices, integrations, and manual entries, in one convenient place.

Products or app offerings by mysugr : 

The mySugr app

The mySugr Bundle (not current offering that as of Sunday, January 1, 2023, mySugr no longer offers the mySugr Bundle to enrolled subscribers)

mySugr and Accu-Chek blood glucose meter

mySugr & Roche Diabetes Care

3. Methodology and Approach

Treatment Philosophy: mySugr emphasizes a user-centric and holistic approach to diabetes management, combining technology, data, and human support to help individuals better manage their condition and reduce the burden of daily diabetes care.

Evidence and Outcomes: The effectiveness of the mySugr app is supported by user testimonials and internal studies showing improved glycemic control among its users, thanks to regular monitoring and data-driven insights.

4. Technology and Innovation

Digital Tools: The mySugr app utilizes advanced algorithms to analyze diabetes data, providing users with insights into their condition and identifying trends and patterns in their blood sugar levels.

Integration Capabilities: Designed for high compatibility, the app integrates with a wide range of diabetes devices, including CGMs (Continuous Glucose Monitors) and smart insulin pens, facilitating comprehensive data collection and analysis.

5. Cost and Insurance Information

Pricing Structure: The mySugr app offers a free version with basic features and a Pro version available through a subscription fee, which includes additional functionalities and personalized support. The mySugr Bundle service’s pricing may vary based on location and subscription details.

Insurance Coverage: In some regions, the cost of the mySugr Bundle or Pro subscription may be covered by health insurance providers or available through healthcare plans. Users are encouraged to inquire with their insurance for eligibility.

6. Customer Support and Engagement

Support Services: Provides extensive customer support for technical issues, subscription inquiries, and general assistance with the app. Support is accessible via email, phone, and through the app itself.

Community Engagement: Actively engages with the diabetes community through social media, blogs, and participation in diabetes events and conferences. mySugr also provides a wealth of educational content aimed at supporting users in managing their diabetes.

7. User Experience and Testimonials

Patient Testimonials: Many users share positive experiences with the mySugr app, highlighting its ease of use, comprehensive tracking capabilities, and the valuable insights gained from its data analysis features.

Ease of Use: The app is designed with a user-friendly interface, making diabetes management simpler and more engaging, often featuring a gamified approach to encourage regular use and data logging.

8. Accreditation and Compliance

Certifications: As a digital health application, mySugr adheres to relevant health and data protection regulations in the regions it operates, ensuring user data is handled securely and responsibly.

Compliance: Complies with stringent data protection laws, such as GDPR in Europe, to protect users’ privacy and personal health information.

9. Accessibility and Geographic Coverage

Availability: The mySugr app is available in multiple countries, supporting various languages to cater to a global user base. The availability of specific features like the mySugr Bundle may be limited to certain regions.

Language Support: Offers multilingual support, making the app accessible to a wider audience and enhancing the user experience for non-English speakers.

10. Additional Resources

Educational Materials: Provides users with access to a library of resources, including articles, tips, and videos on diabetes care, nutrition, and lifestyle management.

FAQ Section: Features a comprehensive FAQ section on the website and within the app, addressing common questions about using the app, managing diabetes, and understanding app features.

11. Contact Information

Direct Contact: Users can contact mySugr customer support directly through the app or via the contact details provided on the mySugr website for assistance and inquiries.

Address :


Trattnerhof 1/5.OG
1010 Vienna

Phone no : AT +43 720 884555  / DE +49 32 211 001999

Social media Handles:

Facebook : https://www.facebook.com/mySugr/

Instagram : https://www.instagram.com/mysugr/?hl=en

Twitter : https://twitter.com/mysugr

Linkedin : https://www.linkedin.com/company/mysugr/

Vimeo : https://vimeo.com/mysugr

12. Sign-Up Process

Registration Details: New users can download the mySugr app from the App Store or Google Play and register for an account using their email address. Users have the option to subscribe to the Pro version or order the mySugr Bundle where available.

Through its innovative app and services, mySugr has significantly contributed to improving diabetes management for individuals worldwide, offering tools and support that empower users to take control of their health in an effective and engaging way.

Website : https://www.mysugr.com/en/

    Your Cart
    Your cart is emptyReturn to Shop